FAQs

Q: How can I view the status of my order?
A: Log in to your Essential Depot account and go to Order History. This page lists all your orders. Click the date of the order which you wish to view.

Q: What is the difference between my Essential Depot account and my Greener Life Club membership?
A: Your Essential Depot account is a website registration that allows you to store information about shipping and billing to save you time at checkout. You can also keep track of your orders, make a wish list, check account credits, and access other functions with your Essential Depot account. There is no charge for your Essential Depot account. Your Greener Life Club membership entitles you to product discounts, free products, and access to other perks of membership. That membership is set up at GreenerLifeClub.com, and you need a paypal account to set up the account. You will select a username and password to use when you access the GreenerLifeClub.com site for the discount codes. Always check the GreenerLifeClub.com site before placing your order at EssentialDepot.com so that you can use the current discount codes. There is a $5 monthly charge for the Greener Life Club membership. You may cancel at any time.

Q: What are your shipping costs?
A: You will receive a low and accurate UPS Ground shipping quote as soon as you enter your address when you checkout.

Q: Why are your caustics superior?

  • Purest Grades Available.
  • All US Manufactured.
  • No Asian Imports.
  • Quality Control on all incoming and outgoing shipments.
  • Most suppliers only supply tech grade product.
  • It is vitally important that you use only quality Sodium Hydroxide (Lye) when making soap.  Essential Depot’s Sodium Hydroxide (Lye) is manufactured in the U.S.A. by a very large reputable chemical company.  The manufacturer’s specification is 96% minimum Sodium Hydroxide strength.  The typical Sodium Hydroxide (NaOH) strength received from the manufacturer by Essential Depot is between 98% and 99.9%.  Sodium Hydroxide from China or Mexico can vary by greater percentages.
  • Essential Depot has filled over 100,000 orders from soap makers with its high-quality U.S.A. made Food Grade Sodium Hydroxide (Lye). This has enabled Essential Depot to offer the better quality product at a lower price than its competitors.
  • With much input from our most experienced soapmakers, Essential Depot has been able to identify the many possible causes of the rare bad batch of soap.  Click here to review our article "Avoiding Bad Batches" and Click here for our handy Soap Making Troubleshooting Guide.

Q: What is difference between Food and Tech Grade Lye?
A: Food grade has a lower parts per million of heavy metal impurities. 80% of our soap makers prefer our food grade product. It is also used in the creation of many very healthy foods.

Q: Why is your Beef Tallow superior?

  • Only USA Beef.
  • All US Manufactured.
  • Quality Control on all incoming and outgoing shipments.